In this project, we focused on streamlining and optimizing key user flows within a tax platform, with the goal of improving task completion efficiency and reducing friction across the experience. A critical insight early on was the growing percentage of users accessing the platform via mobile devices — which led us to rework and prioritize the mobile experience. We conducted audits of existing flows, identified pain points, and redesigned the interface with a mobile-first mindset. Through iterative testing and collaboration with stakeholders, we introduced simplified navigation, clearer step-by-step guidance, and more responsive layouts.